Role Overview

Jetour South Africa needs a Customer Experience Operations Manager who can step into a practical role in Midrand. A key part of the work involves Customer Experience Operations Manager Encourage and amplify user-generated content (UGC) across social and community platforms.

Key Responsibilities

Support the team by managing consolidate customer feedback and provide insights to internal teams (product, service, brand).
Take responsibility for the core day-to-day work expected of a Customer Experience Operations Manager.
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.
Maintain a professional standard of delivery, communication and follow-through.

Requirements

Relevant experience in social services or a closely related field.
Good planning habits, attention to detail and reliable follow-through.
Comfort working to agreed standards while adapting when operational needs change.