Our client, a well-established food manufacturing company based in Cato Ridge, is seeking a professional, highly organised, and customer-focused Customer Complaints & Credits Administrator to join their team on a 6-month maternity cover contract commencing 1 June 2026.

The successful candidate will be responsible for managing customer complaints, product returns, credit processes, and related administrative functions while ensuring strong customer service, process compliance, and accurate documentation.

This role is best suited to an individual who is confident dealing with customers, thrives in a fast-paced environment, and has strong administrative and coordination skills.

Candidate will be required to start 1 June 2026
Location: Cato Ridge, KwaZulu-Natal

Minimum Requirements

Matric
Relevant qualification in Administration, Finance, Supply Chain, or related field advantageous
2–4 years’ experience in:

Customer complaints administration
Returns processing
Credit notes or financial administration

Syspro experience is essential
Strong computer literacy, particularly Microsoft Office

Skills & Competencies

Strong administrative and organisational ability
Excellent attention to detail and accuracy
Strong communication and interpersonal skills
Ability to handle customer complaints professionally and calmly
Good problem-solving and follow-through ability
Ability to multitask and work under pressure

Key Responsibilities

Customer Complaints & Returns

Receive, investigate, and resolve customer complaints professionally and efficiently.
Manage product returns and ensure all supporting documentation is completed accurately.
Liaise with customers, sales representatives, warehouse, transport, and finance teams regarding complaints and returned stock.
Ensure complaints and returns are tracked and closed within agreed timelines.
Escalate recurring or high-risk issues where required.

Credit & Claims Administration

Assess customer claims and validate supporting evidence.
Process approved claims and submit for credit processing.
Ensure all Return of Goods documentation is completed and signed correctly.
Maintain accurate, audit-ready records for all complaints, returns, and credits.

Logistics & Coordination

Coordinate collections and upliftment of returned stock.
Work closely with transporters and distributors regarding stock returns and transfers.
Ensure accurate handling of stock disposals, donations, and internal stock transfers.

Reporting & Process Improvement

Compile reports on complaint trends, returns, and product issues.
Identify recurring concerns and recommend process improvements.
Support continuous improvement initiatives and SOP compliance