Role Overview

Capita South Africa needs a Customer Advisor who can step into a practical role in Cape Town. A key part of the work involves Customer Advisor Taking inbound calls from new and existing customers.

Key Responsibilities

Keep momentum on call existing customers via dialer to offer new deals.
Support the team by managing high proficiency in written and verbal English communication,.
Support the team by managing 24 Months Call Centre (Telesales / Retentions / Sales through Customer Service).
Take responsibility for the core day-to-day work expected of a Customer Advisor.
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

Relevant experience in call centre or a closely related field.
Good planning habits, attention to detail and reliable follow-through.
Comfort working to agreed standards while adapting when operational needs change.