Role Overview

Capita South Africa needs a Customer Advisor who can step into a practical role in Cape Town. A key part of the work involves Customer Advisor 6-12 Months Customer Service Call Centre / 12 Months High End Retail.

Key Responsibilities

Support the team by managing our Call Centre is operational 365 days per year (including Christmas and New Year).
Keep momentum on a progressive career path to help you develop in your Call center career.
Take responsibility for the core day-to-day work expected of a Customer Advisor.
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.

Requirements

Enough hands-on experience to understand the pace and standards of call centre work.
Clear communication and the confidence to work with different stakeholders.
Sound judgement, ownership of assigned work and willingness to solve problems properly.