Coordinator: Client Liaison | Healthcare South Africa

Role Overview

We are looking for a Client Liaison Coordinator in Centurion to serve as the first point of contact for key and strategic clients or customers. The role receives, resolves, follows up, records or escalates queries and orders in alignment with predefined work objectives and agreed standard operating procedures.

Responsibilities

• Internal and external client interaction.
• SLM and ad hoc reporting.
• CRM query management.
• Inbound telephone calls.
• Telephonic query process.
• CRM query process and own training.

Requirements

• Matric and/or relevant higher education in Customer Service or Business Management.
• Minimum 2 years in client services, customer care or a call centre.
• Attention to detail.
• Able to work under pressure and meet deadlines.
• Speed and accuracy.
• Numerate and analytical.
• Positive, confident, self-motivated and able to work as a member of a team.
• Strong communication and interpersonal skills.
• Proficiency in MS Office, including Excel, Word and PowerPoint.
• Analytical and problem-solving ability.