Due to continued growth, Measured Ability Outsourcing Group, a leading Temporary Employment Services agency, is looking to employ a permanent Contracts Manager in the Hammarsdale area.
The Contracts Manager will be responsible for managing and overseeing all contractual relationships, ensuring effective service delivery, compliance, client satisfaction, and operational performance.

Key Requirements

Contract & Client Management

Manage and maintain strong relationships with clients and key stakeholders.
Oversee contract performance and ensure all contractual obligations are met.
Review, implement, and monitor service level agreements (SLAs), key performance indicators (KPIs), and contractual requirements.
Act as the main point of contact between the company and clients regarding contract-related matters.
Identify opportunities to improve client satisfaction, service delivery, and contract performance.
Handle client queries, concerns, and escalations professionally and efficiently.

Operational Management

Oversee daily operational activities related to assigned contracts.
Ensure resources, staffing, and operational requirements are managed effectively.
Monitor site performance and ensure service delivery aligns with client expectations.
Conduct regular site visits, inspections, and performance reviews where required.
Ensure operational challenges are identified, addressed, and resolved timeously.
Work closely with internal departments to ensure smooth contract execution.

Compliance & Risk Management

Ensure all contracts comply with company policies, legislation, health and safety requirements, and industry standards.
Maintain accurate contract documentation and records.
Monitor compliance requirements and implement corrective actions where necessary.
Identify potential risks impacting contract delivery and implement solutions.
Ensure audits, inspections, and reporting requirements are completed.

Financial & Performance Management

Monitor contract budgets, costs, and profitability.
Ensure accurate reporting and invoicing processes.
Review contract performance reports and provide feedback to management.
Identify areas for cost optimisation and improved efficiency.
Track performance against agreed targets and KPIs.

People Management

Work closely with recruitment, payroll, and operational teams to ensure staffing requirements are met.
Support workforce planning and resource allocation.
Address performance concerns and ensure appropriate processes are followed.
Provide guidance and support to site teams and operational staff.
Ensure teams understand client expectations and contract requirements.

Reporting & Administration

Compile and present regular contract performance reports.
Maintain accurate records relating to contracts, client communication, and operational activities.
Prepare management updates on contract status, risks, and opportunities.
Ensure all documentation is completed accurately and timeously.

Minimum Requirements

Diploma/Degree in Business Management, Operations Management, Contract Management, or a related field (advantageous).
Proven experience in contract management, operations management, or client relationship management.
Experience managing teams and operational processes.
Experience working with clients, service delivery, and compliance requirements.
Knowledge of reporting, budgeting, and performance monitoring.

MASA is committed to employment equity and promoting an inclusive workplace. We welcome applications from all suitably qualified candidates, including persons with disabilities. Reasonable accommodation will be provided, where required, to enable successful candidates to perform the essential requirements of the role.