Role Overview

Datafin IT Recruitment needs a Contact Centre Technical Specialist (Kramerville Onsite) who can step into a practical role in Johannesburg. A key part of the work involves * Manage Inbound and Outbound calls in a professional and efficient manner.

Key Responsibilities

Support the team by managing analyse call centre metrics and provide insights.
Keep momentum on proven experience in a contact centre (Inbound & Outbound) environment.
Take responsibility for the core day-to-day work expected of a Contact Centre Technical Specialist (Kramerville Onsite).
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.

Requirements

A background that matches the practical demands of a Contact Centre Technical Specialist (Kramerville Onsite) role.
A practical working style with the ability to prioritise when several tasks compete.
A professional approach to deadlines, service quality and daily priorities.
Relevant qualifications or certifications will strengthen the application where required by the employer.
Comfort with the systems, tools or technical platforms mentioned in the source role.