Role Overview

Cape Town Digital needs a Contact Centre Manager who can step into a practical role in Johannesburg North. A key part of the work involves Contact Centre Manager A leading, international customer-focused organisation is seeking an experienced Contact Centre Manager to lead and optimise a high-performing service team.

Key Responsibilities

Keep momentum on 4–5+ years' experience in a contact centre or customer operations leadership role.
Keep momentum on strong understanding of contact centre operations, QA, and performance metrics.
Take responsibility for the core day-to-day work expected of a Contact Centre Manager.
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.

Requirements

5+ years of relevant experience
Clear communication and the confidence to work with different stakeholders.
Sound judgement, ownership of assigned work and willingness to solve problems properly.