Contact Centre Consultant: Business Insurance

Role Overview

A commercial insurance servicing team is seeking a Contact Centre Consultant to support brokers and business-insurance customers.

This position combines day-to-day delivery with accurate administration, timely follow-through and professional coordination with the people and teams who rely on the role.

Responsibilities

The successful candidate will be expected to take ownership of the following areas:

• Capture and update policy, customer and service information accurately. Maintain clear records, communicate progress and escalate exceptions promptly where required.
• Handle inbound queries and provide clear product or process guidance. Maintain clear records, communicate progress and escalate exceptions promptly where required.
• Coordinate requests with brokers, underwriting and internal service teams. Maintain clear records, communicate progress and escalate exceptions promptly where required.
• Meet quality, response-time and documentation standards. Maintain clear records, communicate progress and escalate exceptions promptly where required.

Requirements

Applicants should be able to demonstrate the following capabilities in a structured, deadline-driven working environment:

• Customer service or contact-centre experience. Apply sound judgement, dependable follow-through and a collaborative working style.
• Interest in commercial insurance and business administration. Apply sound judgement, dependable follow-through and a collaborative working style.
• Clear written and verbal communication. Apply sound judgement, dependable follow-through and a collaborative working style.
• Accurate data capture and confidence using digital systems. Apply sound judgement, dependable follow-through and a collaborative working style.

Success Profile

Success in this role will come from combining technical or functional competence with sound organisation, clear communication, attention to detail and a consistent focus on quality, service and safe working practices.