A global leader in intelligent transportation and SaaS-based connectivity solutions is seeking a Connectivity, Support & Warranty Renewals Manager to join their Cape Town team.
This is a permanent, full-time office-based role focused on managing warranty renewals, driving revenue, and ensuring a seamless customer experience across the product lifecycle within the technology and infrastructure industry.

Location:
Cape Town, South Africa
Requirements:

Sales and Marketing Degree or Diploma
2–3 years’ experience in Sales, Customer Success, Account Management, or a related field
Experience working with CRM systems (preferably Salesforce)
Strong understanding of customer lifecycle management, renewals, and revenue generation
Excellent organisational and time management skills
Strong analytical and problem-solving ability
Ability to manage multiple priorities and deadlines
Strong communication skills with the ability to work across international teams
Customer-centric mindset with a focus on retention and service excellence

Advantageous:

Experience in SaaS, connectivity, telecoms, or technology environments
Exposure to contract management, warranty renewals, or subscription-based models
Experience working with global teams, particularly US-based stakeholders

Key Responsibilities:

Manage the full warranty renewal lifecycle for connectivity-enabled products
Maintain accurate records of contracts, renewal dates, and customer data within Salesforce
Implement renewal strategies, reminders, and customer engagement processes to maximise on-time renewals and revenue
Work closely with distribution and sales teams to track and drive renewals through to purchase order stage
Support renewal forecasting, reporting, and performance tracking
Prepare and issue quotes, including consolidated quotations where required
Act as the escalation point for complex renewal or connectivity-related issues
Collaborate with customer success, sales, product, and engineering teams to ensure seamless service delivery
Provide insights and feedback to internal teams to improve product and customer experience
Ensure accurate reporting and continuous improvement of renewal processes