Introduction

A leading fashion retailer in Cape Town is in search of a Cluster Manager to join their team. This role is suited to a driven retail professional with strong leadership ability, a passion for customer service, and a proven track record in managing multiple stores within a fast-paced retail environment. The successful candidate will be responsible for overseeing six stores, driving sales performance, ensuring operational excellence, and leading high-performing teams across the region.

Duties & Responsibilities

Sales & Performance Management

Drive sales performance and ensure stores achieve turnover targets
Monitor daily sales and implement strategies to improve performance
Authorise discounts where necessary
Ensure teams are knowledgeable on products, promotions, and policies
Conduct regular operational and sales reviews with management

People Management & Development

Manage staffing schedules according to peak trading periods
Recruit, train, coach, and develop store teams
Conduct performance appraisals and manage KPI performance
Lead staff meetings and provide ongoing feedback and motivation
Handle minor disciplinary matters in line with company procedures
Facilitate onboarding and ongoing staff training initiatives

Customer Service

Deliver and uphold exceptional customer service standards
Resolve customer queries and complaints professionally and efficiently
Build and maintain strong customer relationships
Stay informed on fashion trends, competitor activity, and retail trends

Stock Control & Store Operations

Oversee stock control, stock takes, and shrinkage management
Ensure all stock processes, returns, and transfers are completed accurately
Maintain visual merchandising and store presentation standards
Ensure daily cash-ups, reconciliations, and banking procedures are completed correctly
Manage housekeeping and overall store appearance

Desired Experience & Qualification

Matric certificate
Tertiary retail management or commerce qualification advantageous
Minimum 2+ years’ retail management experience
Proven track record of achieving sales targets and driving turnover
Previous experience in retail or customer service environments
Strong leadership and people management skills
Excellent communication and problem-solving ability
Ability to work under pressure and adapt to change
Strong understanding of customer service and retail operations
Fashion-forward mindset with strong commercial awareness