Synopsis

A large logistics and supply-chain organisation is seeking an experienced Client Service Head: Operations to lead operational service delivery across warehousing, inventory, yard and intermodal activities. This senior position combines operational leadership, customer-service governance, SLA management, performance improvement and management-team development.

Key Responsibilities

Lead operational and client-service teams across multiple logistics functions.
Drive operational excellence and consistent service delivery.
Build and maintain effective relationships with key clients.
Manage client escalations and monitor performance against agreed SLAs.
Identify and implement improvements to operational processes and efficiencies.
Monitor operational KPIs and management reporting.
Maintain oversight of billing accuracy and cost recovery.
Lead, coach and develop management teams.
Ensure operations comply with relevant operational and customs requirements.

Qualifications / Minimum Requirements

At least five years of logistics, warehousing or supply-chain operations experience.
Practical experience in warehousing, yard or intermodal operations.
Strong client relationship and SLA-management experience.
Senior leadership experience managing operational teams.
Ability to analyse KPIs, operational performance and service-delivery results.
Strong understanding of operational compliance requirements.