Role Overview

Catch Recruit is hiring a Client and Participant Support Associate in Sandton. The role is suited to someone who can bring discipline, judgement and steady execution to contributing to a focused call centre team with practical day-to-day responsibility.

Key Responsibilities

Take ownership of Receive and resolve inbound calls and tickets from plan participants across regions, following identity verification and documented scripts.
Support the team by managing prepare standard reports, maintain FAQs, call scripts, and process documentation.
Keep momentum on comfortable working to response/resolution SLAs and handling a live call queue.
Take responsibility for the core day-to-day work expected of a Client and Participant Support Associate.
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

Enough hands-on experience to understand the pace and standards of call centre work.
Clear communication and the confidence to work with different stakeholders.
Sound judgement, ownership of assigned work and willingness to solve problems properly.