Role Overview

The Working Earth.. is hiring a Call Centre Team Leader in Johannesburg East. The role is suited to someone who can bring discipline, judgement and steady execution to contributing to a focused call centre team with practical day-to-day responsibility.

Key Responsibilities

Take ownership of We are looking for a proactive Call Centre Team Leader to manage, motivate, and support a team of in delivering excellent service.
Take responsibility for the core day-to-day work expected of a Call Centre Team Leader.
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.
Maintain a professional standard of delivery, communication and follow-through.

Requirements

Relevant experience in call centre or a closely related field.
Good planning habits, attention to detail and reliable follow-through.
Comfort working to agreed standards while adapting when operational needs change.
Comfort with the systems, tools or technical platforms mentioned in the source role.