Role Overview

This Call Centre Quality & Training Coordinator opportunity in eThekwini North (Umhlanga / Tongaat) gives the right candidate a chance to work in call centre with clear responsibilities and visible impact.

Key Responsibilities

Support the team by managing assess calls against internal standards including POPIA, communication, tone, negotiation, and payment handling.
Keep momentum on review call recordings, transcripts, and QA scorecards to assess performance.
Keep momentum on support investigations relating to call quality or agent conduct.
Take responsibility for the core day-to-day work expected of a Call Centre Quality & Training Coordinator.
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

3 years of relevant experience
A practical working style with the ability to prioritise when several tasks compete.
A professional approach to deadlines, service quality and daily priorities.