Role Overview

Thanda Human Capital is hiring a Call Centre Manager - Operations in Parktown. The role is suited to someone who can bring discipline, judgement and steady execution to contributing to a focused call centre team with practical day-to-day responsibility.

Key Responsibilities

Support the team by managing identifies areas of improvement in systems and processes that operate within the centre and to plan, design and implement action within the business protocols.
Support the team by managing minimum 4 years operations management experience, with at least 2 years managing staff at managerial level in a Call Centre /BPO environment.
Keep momentum on understanding of Call Centre operations in terms of how people and technology work together for business optimisation.
Take responsibility for the core day-to-day work expected of a Call Centre Manager - Operations.
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

4 years of relevant experience
Clear communication and the confidence to work with different stakeholders.
Sound judgement, ownership of assigned work and willingness to solve problems properly.