Role Overview

Ergasia Placements needs a CALL CENTRE MANAGER – LEGAL RECOVERIES (HOME LOANS & VAF) who can step into a practical role in Pretoria East. The work centres on contributing to a focused call centre team with practical day-to-day responsibility.

Key Responsibilities

Take responsibility for the core day-to-day work expected of a CALL CENTRE MANAGER – LEGAL RECOVERIES (HOME LOANS & VAF).
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.
Maintain a professional standard of delivery, communication and follow-through.
Spot risks early and escalate practical issues before they become blockers.

Requirements

Enough hands-on experience to understand the pace and standards of call centre work.
Clear communication and the confidence to work with different stakeholders.
Sound judgement, ownership of assigned work and willingness to solve problems properly.