Role Overview

For candidates exploring call centre jobs in Pretoria, this Call Centre Manager role offers a grounded opportunity with room to contribute from the start.

Key Responsibilities

Keep momentum on qualification in Call Centre Management (essential).
Keep momentum on minimum 15 years' experience in a call centre environment.
Keep momentum on minimum 10 years' call centre management experience.
Take responsibility for the core day-to-day work expected of a Call Centre Manager.
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

15 years of relevant experience
Clear communication and the confidence to work with different stakeholders.
Sound judgement, ownership of assigned work and willingness to solve problems properly.
Relevant qualifications or certifications will strengthen the application where required by the employer.
Comfort with the systems, tools or technical platforms mentioned in the source role.