Role Overview

Tailormade Solution is hiring a Call Centre Agents - West Rand in Roodepoort. The role is suited to someone who can bring discipline, judgement and steady execution to supporting safe, reliable service delivery in a people-focused environment.

Key Responsibilities

Take ownership of Reaches daily set targets (productivity, quality, data) Minimum outbound calls per day as per requirement Complies with internal policies and procedures.
Take responsibility for the core day-to-day work expected of a Call Centre Agents - West Rand.
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.
Maintain a professional standard of delivery, communication and follow-through.

Requirements

A background that matches the practical demands of a Call Centre Agents - West Rand role.
A practical working style with the ability to prioritise when several tasks compete.
A professional approach to deadlines, service quality and daily priorities.