Role Overview

JSE Limited needs a Call Centre Agent - Shareholder Services who can step into a practical role in Sandton. A key part of the work involves Shareholder Services Purpose of this Role: We are currently recruiting for two Call Centre Agent – Shareholder Services opportunities, including one permanent position and one 6-mo.

Key Responsibilities

Keep momentum on includes but is not restricted to handling inbound and outbound calls to and from customers, listening to customers' needs or issues and providing helpful solutions to th.
Keep momentum on logging of various tickets and call loggings in aid of Asset Reunification.
Keep momentum on ensures that that the is seen to be actively offering CSI to at least minimum 50% of total calls received monthly.
Take responsibility for the core day-to-day work expected of a Call Centre Agent - Shareholder Services.
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

Relevant experience in call centre or a closely related field.
Good planning habits, attention to detail and reliable follow-through.
Comfort working to agreed standards while adapting when operational needs change.