Call Center Agent

Our client, based in Sunninghill, is seeking a Call Centre Agent to manage inbound and/or outbound customer interactions. The successful candidate will provide support, resolve queries efficiently, and deliver a high standard of customer service. The role requires clear and professional communication across multiple channels, including phone, email, and chat, while maintaining accuracy and efficiency at all times.

Required Skills & Competencies

• Strong verbal and written communication skills.
• Active listening and problem-solving ability.
• Patience and empathy when dealing with customers.
• Basic computer literacy (CRM systems, email, data entry).
• Ability to multitask and work under pressure.
• Attention to detail.
• Teamwork and adaptability.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Make outbound calls (sales, follow-ups, surveys, or collections).
• Resolve customer complaints and provide appropriate solutions.
• Provide accurate information about products, services, or policies.
• Capture and update customer information in the system.
• Meet performance targets (call handling time, quality, sales, etc.).
• Escalate complex issues to supervisors when necessary.
• Follow scripts, procedures, and compliance guidelines.
• Maintain a high level of customer satisfaction.

Working Conditions

• Shift-based work (including evenings, weekends, or holidays)