Role Overview

For candidates exploring call centre jobs in Pretoria, this Call Center Agent role offers a grounded opportunity with room to contribute from the start.

Key Responsibilities

Keep momentum on conduct outbound sales calls to prospective and existing clients using an automatic dialer system.
Take ownership of Adhere to regulatory, compliance, and audit standards, including call quality, documentation, and authentication processes.
Take ownership of Accurately update CRM systems and call notes following each interaction.
Take responsibility for the core day-to-day work expected of a Call Center Agent.
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

A background that matches the practical demands of a Call Center Agent role.
A practical working style with the ability to prioritise when several tasks compete.
A professional approach to deadlines, service quality and daily priorities.
Comfort with the systems, tools or technical platforms mentioned in the source role.