Role Overview

Rensearch Placements cc needs a Business Intelligence Manager who can step into a practical role in Bryanston. A key part of the work involves Business Intelligence Manager The purpose of this position is to manage and develop a central data source for Business Intelligence across 30 contact centres.

Key Responsibilities

Take responsibility for the core day-to-day work expected of a Business Intelligence Manager.
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.
Maintain a professional standard of delivery, communication and follow-through.
Spot risks early and escalate practical issues before they become blockers.

Requirements

Enough hands-on experience to understand the pace and standards of call centre work.
Clear communication and the confidence to work with different stakeholders.
Sound judgement, ownership of assigned work and willingness to solve problems properly.