Our client, based in Randburg, Gauteng, is seeking a dynamic and experienced Branch Manager to join their team. The successful candidate will be responsible for overseeing branch operations, leading a team, and maintaining strong client relationships while ensuring excellent service delivery. Applicants should have 2–3 years’ relevant experience, previous management experience, strong leadership and communication skills, and a client-focused approach. A matric certificate, relevant tertiary qualification, proficiency in MS Office and Sage, as well as a valid driver’s license and reliable transport are required. Flexibility to work across different sites within the designated region will be advantageous.

REQUIREMENTS:

Minimum of 2–3 years’ relevant work experience.
Previous management experience will be advantageous.
Matric certificate and a relevant tertiary qualification.
Computer literate, with proficiency in MS Office and Sage.
Strong telephone etiquette, with a professional and friendly communication style.
Excellent leadership and organisational skills.
Client-focused approach with strong relationship management abilities.
Friendly, helpful, and service-orientated attitude.
Positive and professional demeanor at all times.
Valid driver’s license and own reliable transport.
Flexibility to work at different sites or locations within the dedicated region.

DUTIES:

Branch Operations and Administration:

Oversee the daily operations of the branch and ensure smooth functioning across all departments.
Maintain a professional, clean, and welcoming environment, including gardens, communal areas, offices, and bathrooms.
Manage general office duties, including reception, telephone management, client assistance, ordering of consumables, and printing stations.
Ensure accurate record keeping, FICA compliance, and proper contract management.
Conduct daily facility inspections and assign maintenance or cleaning tasks where required.
Capture all quotations, contracts, and customer interactions accurately on Sage Evolution.
Submit regular reports and updates to the Regional Manager.

Sales and Client Relations:

Drive sales of units, parking, office, and warehouse space to achieve occupancy targets.
Convert incoming leads and upsell available service packages.
Ensure all client interactions (new, existing, and exiting clients) are handled professionally and efficiently.
Respond promptly to enquiries, process refunds and deposits, and resolve client concerns.
Promote The Company’s brand to attract new leads and improve sales conversion.

Customer Service Excellence:

Ensure high standards of service are delivered to all clients and walk-in customers.
Manage client feedback, complaints, and queries using a solution-oriented approach.
Build and maintain long-term relationships with clients to encourage retention.

Facility and Property Management:

Monitor the cleanliness and upkeep of all areas, including bin clearing, garden maintenance, and general sweeping.
Coordinate and supervise branch maintenance, including plumbing, lighting, painting, and signage.
Submit maintenance and Occupational Health and Safety (OH&S) reports as required.
Ensure all storage units are cleaned and repaired before being re-let.

Security and Compliance:

Ensure all security systems, including electric fencing, alarms, access control, and cameras, are fully operational.
Perform daily checks on security features and perimeter walls.
Manage and monitor overdue units, including overlocking and suspension procedures.
Liaise with the Regional Manager and COO regarding any security incidents or breaches.
Ensure compliance with health and safety protocols, including regular fire equipment inspections.

Staff Management:

Supervise branch staff and monitor daily performance.
Promote productivity through consistent communication, guidance, and task allocation.
Address and escalate HR-related matters through the appropriate channels.
Maintain team morale and enforce discipline where necessary.

Finance and Cash Handling:

Manage e-wallet usage and perform daily and weekly cash-ups and bank deposits.
Record cashbook receipts and carry out debtor collections via calls and SMS.
Ensure full compliance with The Company’s financial procedures and debt collection processes.