Branch Manager - Events & Hospitality

Role Overview

Take overall responsibility for a Cape Town operation in the events and hospitality industry. This is a senior leadership role requiring someone who can drive sales and profitability while ensuring exceptional operational delivery.

The Branch Manager will oversee Sales, Operations, Staffing, Warehouse and Logistics and Training, and will be a visible, hands-on leader who takes ownership.

Responsibilities

• Drive branch revenue, profitability and gross-profit performance.
• Work closely with Sales to drive new business and grow existing client relationships.
• Review quotations, event costings and commercial viability.
• Oversee the planning and execution of events and ensure event files, budgets and close-offs are accurate and completed on time.
• Oversee Sales, Operations, Staffing, Warehouse, Logistics and Training.
• Manage purchasing and control unnecessary operational expenditure.
• Conduct site visits for large, complex or high-risk events and attend key client meetings and major events.
• Maintain relationships with clients, venues, suppliers and partners.
• Lead, coach and develop the Cape Town team and manage performance, accountability and collaboration.
• Ensure high standards of warehouse organisation, stock and asset control.
• Identify operational risks, resolve problems proactively and report branch performance to the Managing Directors.
• Be accountable for revenue targets, GP percentage, repeat and new business, client satisfaction, event close-offs, cost control and event-execution standards.

Requirements

• Five or more years of management experience, preferably within events, hospitality, catering, venues, activations or a similar fast-paced service environment.
• Proven experience managing people and multiple operational functions.
• Strong commercial understanding, including budgets, revenue, gross profit and cost control.
• Experience managing large or complex events.
• Strong client-relationship and stakeholder-management skills.
• Understanding of sales and the ability to support and drive commercial performance.
• Leadership, mentorship, emotional intelligence, problem-solving, communication, attention to detail and decision-making skills.
• Conflict-management ability, energy and resilience and the ability to stay calm under pressure.