Bicycle and E-Bike Technical Service Manager

Live and breathe cycling? Ready to turn your passion into a career where your technical and leadership skills can truly make an impact?
 
Our client in the bicycle Import, Sales and Repairs sector requires a hands-on Manager with strong overall administration skills handling customer enquiries regarding repairs, guarantees, warranties, stock etc.
 
If you love cycling, have the technical bicycle repairs know-how, you will enjoy this rewarding hands-on career!

REQUIREMENTS

• Matric, or relevant qualification
• Advanced technical knowledge about bicycles, suspension, E-Bikes and diagnostics
• Strong leadership and training capability
• High-level problem solving and decision making
• Excellent communication and stakeholder management
• Commercial awareness (cost, warranty exposure, stock efficiency)
• Process-driven with continuous improvement mindset

 
DUTIES

Customer & Dealer Technical Support

• Provide diagnostics and support via phone, email and remote E-Bike systems
• Build dealer and customer relationships
• Deliver technical training and communicate product issues

Technical Leadership & Product Support

• Maintain expert product knowledge and anticipate risks and ensure parts/tools readiness
• Liaise with vendors and stay current with industry trends
• Develop SOPs and technical documentation

Parts & Inventory Management

• Manage parts forecasting, orders, and stock reporting
• Optimise inventory and ensure accurate data and tracking
• Monitor demand, warranty trends, and supplier updates

Warranty & Returns

• Assess and manage warranty claims and supplier recoveries
• Resolve disputes and oversee returns processes
• Ensure compliance, cost control and accurate communication

Workshop Management

• Oversee scheduling, workflow and service delivery
• Provide technical training and uphold quality standards
• Perform advanced repairs and manage consumables

Operations Support

• Resolve stock and operational issues
• Support warehouse coordination and complex movements

Product Development

• Support product roadmap and development lifecycle
• Maintain production schedules and improve product offering

Salary: R negotiable dependent on experience