Role Overview

For candidates exploring call centre jobs in Johannesburg, this B2B Call Centre Sales Manager role offers a grounded opportunity with room to contribute from the start.

Key Responsibilities

Keep momentum on oversee call quality, customer interactions, and service levels to ensure consistent excellence.
Take ownership of Collaborate with training, operations, and product teams to align call centre operations with business.
Take ownership of Degree or Advanced Diploma or 10 years' relevant sales/ call centre experience.
Take responsibility for the core day-to-day work expected of a B2B Call Centre Sales Manager.
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

10 years of relevant experience
Good planning habits, attention to detail and reliable follow-through.
Comfort working to agreed standards while adapting when operational needs change.
Relevant qualifications or certifications will strengthen the application where required by the employer.
Comfort with the systems, tools or technical platforms mentioned in the source role.