Role Overview

Dananda Talent needs a Auditors / Quality Assessors who can step into a practical role in JHB - Northern Suburbs. A key part of the work involves Auditors / Quality Assessors This role is responsible for monitoring, evaluating, and improving sales quality, compliance, and process adherence across telesales, contact centre, a.

Key Responsibilities

Keep momentum on conduct call audits, deal reviews, and process audits across telesales and digital sales channels.
Keep momentum on experience auditing telesales, contact centre, or digital sales interactions.
Keep momentum on experience working with QA tools, CRM systems, and call monitoring platforms.
Take responsibility for the core day-to-day work expected of a Auditors / Quality Assessors.
Work with colleagues, customers or suppliers to keep work moving and issues visible.

Requirements

A background that matches the practical demands of a Auditors / Quality Assessors role.
A practical working style with the ability to prioritise when several tasks compete.
A professional approach to deadlines, service quality and daily priorities.
Comfort with the systems, tools or technical platforms mentioned in the source role.