Assistant Store Manager - Richards Bay

Role Overview

A high-volume retail store is seeking an Assistant Store Manager to support daily operations, team performance and customer service.

This position combines day-to-day delivery with accurate administration, timely follow-through and professional coordination with the people and teams who rely on the role.

Responsibilities

The successful candidate will be expected to take ownership of the following areas:

• Assist with store targets, stock control and operational administration. Maintain clear records, communicate progress and escalate exceptions promptly where required.
• Supervise and coach team members during daily trading. Maintain clear records, communicate progress and escalate exceptions promptly where required.
• Maintain merchandising, service and compliance standards. Maintain clear records, communicate progress and escalate exceptions promptly where required.
• Resolve customer queries and support the Store Manager with reporting. Maintain clear records, communicate progress and escalate exceptions promptly where required.

Requirements

Applicants should be able to demonstrate the following capabilities in a structured, deadline-driven working environment:

• Retail or FMCG experience with supervisory exposure. Apply sound judgement, dependable follow-through and a collaborative working style.
• Strong customer-service and team-coordination skills. Apply sound judgement, dependable follow-through and a collaborative working style.
• Comfortable working with stock, targets and store systems. Apply sound judgement, dependable follow-through and a collaborative working style.
• Flexible to work retail trading hours. Apply sound judgement, dependable follow-through and a collaborative working style.

Success Profile

Success in this role will come from combining technical or functional competence with sound organisation, clear communication, attention to detail and a consistent focus on quality, service and safe working practices.