Assistant Store Manager (Large) - Clicks Richards Bay

Introduction

Support the Store Manager at the Richards Bay store in driving sales, building customer loyalty, and delivering service excellence. The role reports to the Store Manager.

Duties & Responsibilities

• Drive sales, cross-selling, upselling, and superior customer service to achieve financial, profit, and compliance targets.
• Execute store operations including expenses, stock management, shrinkage, housekeeping, and administration.
• Deliver visual merchandising and promotional standards consistent with the brand image.
• Motivate and direct staff to achieve targets and manage the team in the Store Manager's absence.
• Maintain daily work schedules in line with labour policy and staffing requirements.
• Execute customer-service initiatives that build loyalty and achieve participation targets.
• Complete weekly time, attendance, and employee records and submit them to HR.
• Live and drive company values as a health and beauty retailer.

Education and Experience Requirements

• Grade 12 with Maths and English at 50%.
• Relevant Retail or Business Management qualification for external applicants.
• A relevant degree is advantageous.
• At least one year in an assistant store-management role in retail or FMCG operations, or successful completion of the trainee store-management programme.
• Financial-management experience including budgets, profit and loss statements, and financial ratios.
• Knowledge of merchandising, promotions, stock, cost, risk, compliance, labour legislation, people management, and competency-based interviewing.
• Numeracy, planning, organising, problem-solving, communication, and computer-literacy skills.

Essential Competencies

• Following instructions and procedures.
• Planning and organising.
• Delivering results and meeting customer expectations.
• Working with people, analysing, leading and supervising.
• Entrepreneurial and commercial thinking.
• Coping with pressure and setbacks.
• Contractual hours are 45 hours over six days.