Introduction

An established organisation is seeking a Application Support Analyst - Mobile Products to join its team in Pretoria. This role joins a technology team focused on reliable delivery and continuous improvement. The position offers the opportunity to work on meaningful systems, applications, infrastructure, or digital services depending on the portfolio and team structure.

The role is positioned within a structured environment where delivery quality, stakeholder communication, and practical problem-solving are valued. The successful candidate will be expected to work with appropriate urgency, maintain quality standards, and support a collaborative delivery culture while contributing to business-facing outcomes.

Duties & Responsibilities

The successful candidate will contribute across solution delivery, support, optimisation, and stakeholder engagement within a structured IT environment.

Provide technical support across applications, users, devices, or operational systems in line with agreed service levels.
Troubleshoot incidents, log root causes, and coordinate escalations where deeper technical intervention is required.
Assist with system configuration, user setup, access changes, and routine support administration.
Monitor queues, service requests, and support trends to improve turnaround times and user experience.
Work closely with vendors, internal teams, and business users to resolve recurring issues and service bottlenecks.
Maintain accurate ticket notes, support logs, knowledge-base updates, and user communication records.
Ensure compliance with support procedures, security standards, and internal controls.

Desired Experience & Qualification

Applicants should bring a solid technical foundation together with the ability to work in a structured, deadline-driven environment.

Relevant diploma or degree in Information Technology, Computer Science, Information Systems, Software Development, Engineering, or a related discipline.
Experience supporting users, applications, service requests, incidents, or business systems within a helpdesk or support environment.
Comfortable working with ticketing systems, user communication, troubleshooting routines, and service-level expectations.
Good working knowledge of documentation standards, structured problem-solving, and stakeholder communication.
Typically suited to candidates with around 3–6 years relevant experience and the ability to manage core responsibilities independently.