Introduction

An established organisation is seeking a API Developer - Support Services to join its team in Hazyview. This role joins a technology team focused on reliable delivery and continuous improvement. The position offers the opportunity to work on meaningful systems, applications, infrastructure, or digital services depending on the portfolio and team structure.

The role is positioned within a structured environment where delivery quality, stakeholder communication, and practical problem-solving are valued. The successful candidate will be expected to work with appropriate urgency, maintain quality standards, and support a collaborative delivery culture while contributing to business-facing outcomes.

Duties & Responsibilities

The position requires a balance of technical execution, documentation discipline, and effective collaboration across teams.

Assist with system configuration, user setup, access changes, and routine support administration.
Monitor queues, service requests, and support trends to improve turnaround times and user experience.
Maintain accurate ticket notes, support logs, knowledge-base updates, and user communication records.
Troubleshoot incidents, log root causes, and coordinate escalations where deeper technical intervention is required.
Ensure compliance with support procedures, security standards, and internal controls.
Support rollout activities, training, and communication for system changes or operational enhancements.
Work closely with vendors, internal teams, and business users to resolve recurring issues and service bottlenecks.

Desired Experience & Qualification

The ideal candidate will combine relevant technical capability with strong communication, documentation, and stakeholder management skills.

Relevant diploma or degree in Information Technology, Computer Science, Information Systems, Software Development, Engineering, or a related discipline.
Experience supporting users, applications, service requests, incidents, or business systems within a helpdesk or support environment.
Comfortable working with ticketing systems, user communication, troubleshooting routines, and service-level expectations.
Good working knowledge of documentation standards, structured problem-solving, and stakeholder communication.
Typically suited to candidates with around 3–6 years relevant experience and the ability to manage core responsibilities independently.