Administrator / Bookings Coordinator & PA | Tourism

Job Description

Responsibilities

Manage incoming emails, respond to enquiries and follow up on outstanding correspondence. Capture, confirm and update tour and shuttle bookings accurately. Coordinate driver and guide schedules and communicate booking arrangements or changes. Prepare and distribute driver and guide trip sheets, ensuring collection times, locations and passenger details are correct. Liaise professionally with clients, drivers and guides to support smooth daily operations. Provide PA support to both business owners, including diary coordination, follow-ups and general administration. Send the following day’s schedules to drivers and guides during the agreed Saturday and Sunday working hours. Maintain organised records and ensure booking and scheduling information remains up to date.

Requirements

Previous administrative experience, with strong organisational and time-management skills. Impeccable attention to detail and accuracy when managing bookings, schedules and correspondence. Good computer literacy, including email, electronic calendars and Microsoft Office. A friendly, professional and service-orientated approach, with strong communication skills. Ability to think on your feet, prioritise tasks and resolve routine problems independently. A reliable team player who takes initiative, goes the extra mile and follows tasks through to completion. Availability to perform the stated weekend scheduling duties within a seven-day tourism operation. Experience in tourism, reservations or transport scheduling will be advantageous.