Role Overview

Job Crystal is hiring a 2nd Line Service Desk Engineer (IT) in Cape Town, WC. The role is suited to someone who can bring discipline, judgement and steady execution to building, supporting or improving systems that people rely on every day.

Key Responsibilities

Support the team by managing this 2nd Line Service Desk role puts you front and centre of our technical support operation, where you'll tackle complex issues, support your 1st Line teammates, and kee.
Keep momentum on you'll be the escalation expert who turns tricky technical problems into solved tickets, working across everything from desktop support to cloud infrastructure.
Take responsibility for the core day-to-day work expected of a 2nd Line Service Desk Engineer (IT).
Work with colleagues, customers or suppliers to keep work moving and issues visible.
Keep records, updates and handovers clear so decisions can be made with confidence.

Requirements

Enough hands-on experience to understand the pace and standards of it work.
Clear communication and the confidence to work with different stakeholders.
Sound judgement, ownership of assigned work and willingness to solve problems properly.